FAQ
📦 Shipping & Delivery
Q: How long does it take to ship my order?
A: We ship all orders within 1 business day from Texas. You’ll receive tracking details via email as soon as your package is on the way.
Q: Do you offer express shipping?
A: Yes! If you need your order faster, just contact us before or right after you place your order.
💡 Products & Balloons
Q: Are your balloons helium compatible?
A: Yes! Our balloons can be filled with both helium and air. (Note: helium is not included.)
Q: Do the balloon sets come pre-inflated?
A: No. All balloon sets are shipped flat for easy DIY setup and to avoid shipping damage.
🎁 Returns & Issues
Q: What if my order arrives damaged or incomplete?
A: Please contact us within 48 hours with photos of the issue. We’ll make it right – guaranteed.
Q: Do you accept returns?
A: Since our items are party-specific, we only accept returns on unopened and unused products within 7 days.
📞 Contact
Q: How can I contact you?
A: You can use the form on our Contact page.